Our aim is to provide you with the best service possible! We are setup to handle each request in a specific manner. By following the instructions located in each of the sections below we will be more able to address your request in a timely manner. If you need to contact us after reviewing the Service Requests that are listed below, please click on this link.

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BY PURCHASING AN ITEM ON THIS SITE, THE CUSTOMER AGREES TO ABIDE BY THE POLICIES SET FORTH ON THIS PAGE.

PRICE MATCH

WARRANTY

PRIVACY

SECURITY

RETURNS

CLAIMS

TO CANCEL AN ORDER

PAYMENT

DISCLAIMER

OTHER

PRICE MATCH

Paintball Outlet will match the price of any in stock product from any valid online paintball retailer. If our price is higher than one of our competitors we will issue you a refund for the difference after you have purchased the item from us. All price match requests must be made within 15 days of your original purchase. This Price Match policy does not apply to local paintball stores, closeouts, below costs loss leaders, or resellers liquidations. Paintball Outlet will not match its own prices. This offer is not valid with any other offers.

WARRANTY

Paintball Outlet Inc. is strictly a retail store. We sell only new items to the general public. These products are manufactured by reputable companies therefore Paintball Outlet does not open, inspect, or test the individual items before shipping. Paintball Outlet does not provide warranty service for any of the products sold on its website. Warranties, if any, for those products that we sell are provided and serviced by the manufacturer of that particular product.

Before you purchase any product from our company, please check to make sure that you completely understand the conditions of that apply to that manufacturer's warranty policy. All warranty, repair, or faulty equipment questions MUST be directed to the manufacturer of the item in question. We have selected only those manufacturers that will provide courteous, and prompt, customer support. Your after-purchase needs and the manufacturer of that particular product can easily resolve concerns. Neither the manufacturer, nor Paintball Outlet is responsible for the shipping costs of any item requiring warranty service.



PAINTBALL OUTLET DOES NOT PROVIDE WARRANTY SERVICE FOR ANY OF THE PRODUCTS SOLD ON THIS SITE. ANY AND ALL WARRANTY, REPAIR OR FAULTY EQUIPMENT QUESTIONS SHOULD BE DIRECTED TO THE MANUFACTURER OF THE ITEM IN QUESTION.

Please be aware that certain moveable parts used in paintball guns are not generally covered under warranty and it is understood that these parts by the nature of their activity wear out and need replacement. Examples are, but are not limited to, o-rings, springs, valve seats, and cup seals. Generally, installation of aftermarket parts and unauthorized "airsmith" modifications will void your factory warranty. Paintball Outlet will not provide refunds or credits for any paintball gun that has been modified in any way.



PRIVACY

Paintball Outlet created this statement to communicate our firm commitment to privacy. We take the proper measures to ensure that your shopping experience with us is safe, secure and enjoyable. Paintball Outlet is the sole owner of the information collected on this site. We do not share, sell, trade, or rent this information to others in any manner inconsistent with what is disclosed in this statement.

When you place an order with us, we will need to collect your name, e-mail address, billing address, shipping address, credit card number and credit card expiration date. This information allows us to process your order and contact you if necessary. All of your information is stored on a secured server. If you choose, you may place your order by calling 888 807-2010

When you place an order with us, we share your information with our vendors, suppliers, and distributors to fulfill your orders. We also share sales information with third parties in order to properly process service and returns and perform other administrative duties. We retain other companies and individuals to perform functions on our behalf. Examples include but may not be limited to fulfilling orders, delivering packages, and processing credit card payments. They have access to personal information needed to perform their functions but may not use it for other purposes.

We may provide your information, as required by law or legal process; to protect and defend the rights of Paintball Outlet, or incident to a corporate sale, merger, reorganization, dissolution or similar event, and under circumstances we believe reasonably necessary to protect the personal safety of users of Paintball Outlet or the public. This Privacy Statement is subject to change without notice. We encourage you to review our Privacy Statement whenever you use this Web site to make sure you understand our current practices. We also encourage you to review the privacy policy posted on any Web site you visit before using the site or providing personal data about yourself.



SECURITY

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer and payment information. You agree to accept responsibility for all activities that occur under your account, password and payment information.The Paintball OutletWeb site may only be used for lawful purposes. Activities including, but not limited to, tampering with the site, misrepresenting the identity of a user, using buying agents or conducting fraudulent activities on the site are prohibited.Users are prohibited from violating or attempting to violate the security of the Paintball Outlet Web site, including, without limitation, (a) accessing data not intended for such user or logging onto a server or an account which the user is not authorized to access; (b) using the web site for unintended purposes or trying to change the behavior of the site; (c) attempting to probe, scan or test the vulnerability of a system or network or breach security or authentication measures without proper authorization; (d) attempting to interfere with service to any user, host or network, including without limitation via means of submitting a virus to the site, overloading, "flooding," "spamming," "mailbombing" or "crashing;"; (f) forging any TCP/IP packet header or any part of the header information in any e-mail or newsgroup posting. Violations of system or network security may result in civil or criminal liability; or (g) forging communications on behalf of the Web site (impersonating the Paintball Outlet Web site) or to the Web site (impersonating as a legitimate user). Sending unsolicited and unauthorized e-mail on behalf of Paintball Outlet, including promotions and/or advertising of products or services, is expressly prohibited. Violations of system or network security may result in civil or criminal liability.You agree not to use any device, software or routine or data to interfere or attempt to interfere with the proper working of the Paintball Outlet Web site or any activity being conducted on this site. You agree, further, not to use or attempt to use any engine, software, tool, agent, data or other device or mechanism (including without limitation browsers, spiders, robots, avatars or intelligent agents) to navigate or search the Paintball Outlet Web site other than the search engine and search agents provided by Paintball Outlet or generally publicly available browsers.Paintball Outlets site has security measures in place to protect the loss, misuse and alteration of the information under our control. We strive to maintain the reliability, accuracy, completeness and currency of personal data in our databases and to protect the privacy an